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About Us |
Incident Management
The process for managing an event or an issue to prevent it from becoming a crisis.
Serious Incidents |
An event or issue that has the potential to impact people, operations, products and our reputation which requires a prompt, coordinated response beyond normal business processes. |
An event |
A one-off incident that has the potential to impact people, operations, products and reputation |
An Issue |
A development which is escalating which has the potential to impact people, operations, products and our reputation
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Emergency Response Procedures |
The set of documented procedures for responding at site, country and sector level to defined emergency situations |
Crisis Management
Crisis Management leads the prompt and effective response to potential crisis events occurring anywhere in an organisation.
The Crisis Management System |
The policy and procedures contained within the Crisis Management manual |
A Crisis |
Involves potential or actual loss of life or serious injury to customers, employees, or others affected by your organisation.
Causes significant damage to your organisation’s assets, necessitating at least a temporary interruption of normal operation at the affected facility.
Potentially significant adverse effects on an organisations operations, reputation, or financial results. |
Disaster Management
The activities undertaken to manage the short , medium and long term effects of a disaster.
Disaster Declaration |
The decision to declare a disaster which requires the complete evacuation of the site and relocation of functions and services |
Disaster Recovery |
The actions taken to recovery the loss of a single system or process as incorporated in the business continuity plan |
Disaster |
An event declared by Crisis Management, that results in the total loss either temporarily or permanently of your facility’s function, calling upon a Business Continuity Management process. |
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